Question 1

How does the top-up process work?

Accepted Answer

Select your platform and CP package, enter your contact email and gaming account credentials, then pay securely through Stripe. Our team logs in, purchases the COD Points on your account, and marks your order complete — usually within 5–10 minutes.

Question 2

Why choose Onyx over other marketplaces?

Accepted Answer

Unlike massive peer-to-peer marketplaces, Onyx is a direct, in-house service. When you buy from us, you get:

Cheapest Prices & Zero Hidden Fees: What you see is what you pay. We don't tack on surprise platform taxes or payment processing fees at the final step.

Direct & Secure: You aren't handing your account credentials to random, unvetted third-party sellers. We fulfill every single order directly, ensuring your data remains encrypted and strictly confidential.

Lightning-Fast Delivery: Because we process orders in-house, top-ups are typically completed in under 10 minutes.

No-Hassle Refunds: If an issue prevents us from completing your order, you get your money back. Period. No jumping through hoops, fighting marketplace dispute systems, or waiting days for arbitration.

Question 3

I play on PlayStation, Steam, or Battle.net. Can I still buy from you?

Accepted Answer

Yes! We deliver points via the Xbox ecosystem to secure these massive discounts. If you play on PC or PlayStation, simply link a free Xbox network account to your Activision profile. You can then spend your discounted points directly on the official Call of Duty website or the Xbox PC App. Any skins, bundles, or Battle Passes you buy will instantly sync and be usable on your PlayStation or PC account!

Question 4

Why do you need my account credentials?

Accepted Answer

COD Points must be purchased while signed in to your gaming account. We use your credentials only to complete the purchase and never share them with third parties. Credentials are encrypted at rest and deleted from active use after fulfillment.

Question 5

Is this safe and legitimate?

Accepted Answer

Yes. We use Stripe for payments, encrypt account data, and deliver points directly to your account — no codes or third-party marketplaces. You can track every order status in real time via our Track Order page.

Question 6

How long does delivery take?

Accepted Answer

Most orders are fulfilled within 5–10 minutes during operating hours. High-volume periods or 2FA verification may add a short delay. You'll receive email updates at each stage.

Question 7

What if I need to submit a 2FA code?

Accepted Answer

If your account has two-factor authentication enabled, we may email you a secure link to submit your one-time code. This is a one-time step to complete your order.

Question 8

What is your refund policy?

Accepted Answer

Read our full refund policy (https://www.onyxtopup.com/en/refund-policy)

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